Support

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Service Company

Established in 2000, Emergency Response Maps (ERM), is a software and service organization specializing in GIS-based mapping solutions for first responders. We provide our customers with the highest level of training and support.

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Training Options

ERM provides written and web-based training materials, FAQs, technical documentation, and instructor led web-based training for all products.

  • Training program uses Class and Certification templates
  • Classes, enroll Personnel, assign Instructors and allocate Resources to meet your agency’s training objectives.
  • multiple instances of classes occur on several dates.
  • Meet internal and external requirements from state and insurance services offices.

Individual personnel can configure their schedules to display Classes, Certifications and Evaluations that match their own job responsibilities.

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Tech Support

ERM has a series of technical support options. All customers are provided web-based (email, articles, FAQs) tech support at no charge. Technical support is provided by telephone for customers within the first 90-day period following software purchase at no additional charge.  Any customer may purchase prepaid telephone technical support on a per incident basis at $25 per incident, or on a contract basis as agreed upon by both parties.

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Contact us for more info