First Responder Service and Software Solutions


"The company that completely understands first responder's needs."

Emergency Response Maps (ERM) provides turnkey mapping systems in electronic and hard copy formats for first responders nationwide.

We provide high quality mapping solutions for CAD centers across the country. We have affordable solutions for vehicles, CAD systems, AVL, PSAPs, vehicle routing, fire analysis, and statistics. Our maps include all the detailed data needed for first responders—knox boxes, fire hydrant locations, roads and parcels, mile markers, and EPA regulated facilities...just to name a few. ERM's RUNBOOK suite of software tools links pre-plans, video, hazmat specifications and other data with high quality maps for complete dispatch, incident management, reporting, analysis and more.

Our premier product—RUNBOOK™—now features WISER®, a hazmat response product that allows responders to search for hazardous materials by chemical name, UN number, CAS number, DOT placard or NFPA placard. With WISER integrated in RUNBOOK, an ERM exclusive, all pre-plans that include hazardous materials can be accessed quickly with the push of a button. This allows first responders to quickly identify the physical characteristics of the hazardous substance, human health information, and get containment and suppression advice.

Our services solutions include training and technical support for our products. We also provide a full range of production services for our clients, as well as consulting services for integration of CAD, in-vehicle and analysis capabilities. Also, our production department can create and maintain your maps cost effectively to suit your individual needs. 

We understand that teamwork is not just a concept, but rather the real foundation of your department or agency, and that teamwork ultimately separates success and safety from unnecessary risk and injury. The challenges facing the public safety industry keep evolving. And so do our technology solutions. It is our mission to listen and deliver maximum performance technology and service that you need today to make each and every neighborhood in your jurisdiction safer.